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Frequently Asked Questions and How To Use CellarExchange.Com

Welcome to CellarExchange.Com!  We are very pleased that you are visiting us today and look forward to being of service to you any way we can for many years to come.

If you have any questions and/or suggestions please don't hesitate to email us at
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Quick Start Guide - The Navigation Bar - The FAQs

 

Quick Start
The Three Basic Steps to joining CellarExchange.com
1. Register To Bid You are welcome to peruse this auction site all you wish, but you will need to Register to Bid first if you find something you wish to bid on.  During registration, you will agree to the terms, rules and conditions of sale.  After you have registered as a bidder, then you may register as a seller.
2. Change your password ( optional ) When you register you will immediately be emailed a password along with the Member ID that you selected.  This password is generated by us.  You might want to change it to one that is more familiar to you.  You can do this in the Member Login section.  Simply go there and then click on "Update Contact Info."
3. Register to Sell After you have registered to bid, you can then register to sell.  The reason these are separate is that most users will bid and not sell.  There are dozens of extra features that the seller will see once registered such as number of hits, etc., that the common bidder will not want to see.  If you have already registered to bid, then we provide a Quick Register section so that you don't have to fill in duplicate information.

That's it!!!  You are now ready for the fun world of CellarExchange.Com.
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The Navigation Bar -- Getting around the site
(The links appear at either or both the top and bottom of each page)
Home Click on the Cellar Exchange logo (or Home at the bottom of the page) to get back to the CellarExchange.Com homepage.  Here you will find active Auctions, Featured Items, information about the site, and more.
Auction Categories Find a wine at auction by type.
Member Login After you have your ID and password you can come here to change your randomly generated computer password from 1zB0dv4%D, to something like 1234petrus.  You can also simply just log in and start your bidding!  This is also where you go when you forget your password.  We'll send you a quick e-mail from here to remind you so you can participate.  By all means, please e-mail us at info@cellarexchange.com if you have any questions or have any problems with the site.
Register to Bid, Terms/Rules Here's where you first sign-up with CellarExchange.Com and find out about terms and conditions of sale.
Register to Sell After you have registered, you can then register to sell.  The reason these are separate is that most users will bid and not sell.  There are dozens of extra features that the seller will see once registered such as number of hits, etc., that the common bidder will not want to see.
Shopping A special selection of books specifically selected to suit the needs of the beginner, the collector and the connoisseur.  These are shipped DIRECTLY to your door. These books make excellent gifts too.
Links Ready to visit hundreds of wineries,  top notch wine shops, and lots more?!
FAQ | How To Use CellarExchange.Com Click here to get to THIS page!
Hints on Selling Click here for tips and resources on how to sell your wines.
Free Appraisals Find out how much that bottle is worth for free!  You can also search our database of over 100,000 Wine Auction Hammer Prices!
Advertising Info (How to Advertise on CellarExchange.Com) If you would like to advertise with CellarExchange.Com, please contact us for information.

 

Frequently Asked Questions

( if you have a question, please feel free to email us .. we will answer you and also post your question here so that others can benefit )

Q How come the auction isn't over at the specified time?
A

CellarExchange.Com is using "Dynamic" auctions. This means that the bidding stops after the bidding deadline and where no bids have been received after 5 minutes. This emulates a typical Live Auction room setting.

Q How do I keep my good feedback rating from another site?
A Simply e-mail info@cellarexchange.com with your request, your feedback rating LINK from a similar site and we will gladly add a feedback (verified) to your ID for others to confirm.
Q I'm selling and I just won plane tickets to Paris for a month.  Can I end an Auction early?
A Yes, if you have a bidder, you can end your Auction at any time!
Q What's a "BuyIt!" item?
A If the seller simply wants to sell his wine at a given price, he would list it as a "BuyIt" item along with the price that he wants for the wine. This is an excellent feature for both parties involved.
Q I have 12 bottles of a wine, but I don't want to do a "Yankee" Auction.
A

Make the Quantity "1", but in your description put "12 Bottles." You can also put together some nice assortments for folks this way as well. Assortments are an excellent way to handle lower priced items at Auction.

Q Where's my ID? I placed a bid and was notified by e-mail...
A On a lot where there are multiple quantities, the ID is left blank in lieu of listing all the bidders that are current high bidders.

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